At Need Moar Dragons, we want you to be completely satisfied with your purchase. This policy outlines your rights under the Australian Consumer Law and our process for returns, exchanges, and refunds.
You're entitled to a refund or replacement if a product is:
Faulty or unsafe
Not as described
Not of acceptable quality
Doesn’t perform as promised
These rights apply automatically under the law.
We accept change-of-mind returns at our discretion. To be eligible:
Contact us within 7 days of receiving your item
Item must be unused, in its original packaging, and in resellable condition
Return postage is at your cost
We may apply a small restocking fee for change-of-mind refunds.
To request a return or exchange, please email us at [your email address] with:
Your order number
The reason for the return
Photos (if applicable)
We’ll assess your request and reply with next steps.
Once we receive and inspect your return, we’ll let you know if it’s approved. If so, your refund will be issued to your original payment method (via Stripe) within a few business days.
If the item is faulty or incorrect, we’ll cover return shipping.
For change-of-mind returns, you’ll need to pay return postage.
Original shipping costs are non-refundable unless required by law.
We’re unable to accept returns on:
Gift cards or digital downloads
Perishable items
Custom or personalised goods (unless faulty)
Contact us here and we’ll be happy to help.